Upozornění

Vážení zákazníci, partneři,

z důvodu plánované odstávky elektrické energie dne 9.10.2024 od 6:00 do 11:00 Vás bohužel nebudeme moci obsloužit na našem Call Centru, reagovat na Vaše emaily, přijímat zakázky na našich pobočkách a nebudou funkční ani naše služby (informace o zakázkách, partnerská zóna, objednávání přepravy).

Za případné komplikace se omlouváme.

Děkujeme za pochopení.

Yes, we are authorized service provider for all of these brands.

1. Transport by the messenger

You can order the pick-up of your device in these ways:

2. Personally

Bring your device personally to any our service centre or collection point:

3. Sending by shipping service

Send your device directly to our service centre:

VSP DATA a.s.
Areál Service Park
Průmyslová 1181
391 02 Sezimovo Ústí II

The state of your repair can be checked at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

Yes, we can offer original accessories for specific brands and types of devices such as batteries, earphones, holders, power chargers, and others.

Ask for the price and the availability of chosen accessory by e-mail of specific service centre. The list of available service centres can be found on page contacts.
Please specify the brand, the model, and the serial number (IMEI) of your device.

  • In cash at all service and collection points or at take-over from the messenger (cash on delivery).
  • By credit card at all service and collection points or at take-over from the messenger (cash on delivery).
  • Pre-transfer to our account based on an advanced (proforma) invoice.
  • Via PayPal.

Add new repair

We recommend:

  • Together with the faulty device, also provide all accessories that were part of the original packaging for repair.
  • Back up your user data. We are not responsible for the loss of any data that may occur during the warranty or post-warranty repair of your device.
  • Always send your device in such package that protects it from any damage.
  • Do not send any accessories that were not part of the original packaging of your device (protective cases, SIM cards, notebook cases, etc).
  • Please check also our terms and conditions.

Yes, if the nature of the fault allows, we can repair the device while you wait.

Before visiting us, please contact the specific service centre and verify the repair option while you wait. The list of specific service centres can be found on page contacts.

When asking by email, please specify the brand, the model, the serial number (IMEI) and describe the problem of the device in the most specific way. If the repair while you wait is possible, we book needed service parts and the technician for the time you requested.

1. Transport by the messenger

You can order the pick-up of your device in these ways:

2. Personally

Bring your device personally to any our service centre or collection point:

3. Sending by shipping service

Send your device directly to our service centre:

VSP DATA a.s.
Areál Service Park
Průmyslová 1181
391 02 Sezimovo Ústí II

The pick-up of your device can be ordered at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

The pick-up is provided by DPD.

The state of your repair can be checked at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

Yes, we recommend backing up all the important data you have on your device. To diagnose or to troubleshoot, all your data may be deleted or overwritten.

VSP DATA a.s. assumes no responsibility for any data loss that may occur during the repair.

Protective glass, display foil or cover shells, that are not part of the device, can be removed without compensation.

Reasons for removing these protective elements are for example:

  • verification of device status
  • disassembly of the device
  • touch screen replacement
  • unit replacement

We recommend removing mentioned accessories by yourself before sending to the service centre.

The warranty is specified in document Terms and conditions of VSP DATA a.s.

Add a new repair

We recommend:

  • Together with the faulty device, also provide all accessories that were part of the original packaging for repair.
  • Back up your user data. We are not responsible for the loss of any data that may occur during the warranty or post-warranty repair of your device.
  • Always send your device in such package that protects it from any damage.
  • Do not send any accessories that were not part of the original packaging of your device (protective cases, SIM cards, notebook cases, etc).
  • Please check also our terms and conditions.

Yes, if the nature of the fault allows, we can repair the device while you wait.

Before visiting us, please contact the specific service centre and verify the repair option while you wait. The list of specific service centres can be found on page contacts.

When asking by email, please specify the brand, the model, the serial number (IMEI) and describe the problem of the device in the most specific way. If the repair while you wait is possible, we book needed service parts and the technician for the time you requested.

1. Transport by the messenger

You can order the pick-up of your device in these ways:

2. Personally

Bring your device personally to any our service centre or collection point:

3. Sending by shipping service

Send your device directly to our service centre:

VSP DATA a.s.
Areál Service Park
Průmyslová 1181
391 02 Sezimovo Ústí II

The pick-up of your device can be ordered at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

The pick-up is provided by DPD.

The state of your repair can be checked at our service pages or you can contact our customer support by phone at
+420 381 489 800 or via email at adress support@vspdata.cz.

Ask for an approximate cost of your repair to e-mail address ofspecific service centre. The list of service centres can be found on pagecontacts.

Do not forget to specify the brand, the model, the serial number (IMEI) and describe the problem of your device in the most specific way.

Yes, we recommend backing up all the important data you have on your device. To diagnose or to troubleshoot, all your data may be deleted or overwritten.

VSP DATA a.s. assumes no responsibility for any data loss that may occur during the repair.

Protective glass, display foil or cover shells, that are not part of the device, can be removed without compensation.

Reasons for removing these protective elements are for example:

  • verification of device status
  • disassembly of the device
  • touch screen replacement
  • unit replacement

We recommend removing mentioned accessories by yourself before sending to the service centre.

The warranty is specified in document Terms and conditions of VSP DATA a.s.